August 4, 2022
Langford, BC
Job Type
Ministry Unit/Dept:
Connection Point - Victoria
Salary Range:
$19.24 to $24.05 per hour
#103 - 737 Goldstream Ave
Posting Expires:
August 15, 2022
Applications Accepted By:
Attn: Pat Humble, Email:, Please mention 'Caseworker' in the subject line of your email



  • 25 Hours per week


Include but are not limited to:

Client Services:

  • Conduct initial client intake and assessment of client needs.
  • Perform all aspects of the case management process.
  • Implement and oversee the Pathway of Hope Program (Client selection, intake, assessment, goal planning, action, transition, and follow-up.)
  • Develop goal plans with client families and schedule regular meetings to review progress and engage in further planning.
  • Ensure confidentiality is maintained in accordance with The Salvation Army policy and applicable legislation.
  • Provide information and referral services as needed for clients.
  • Conduct home visits as needed.
  • Engage and build rapport with the target population.
  • Assist clients in making connections within the community which will support them in accessing community resources.
  • Network with other service providers and maintain working relationships with community agencies to provide comprehensive services for participants.
  • Determine gaps in social services being offered within our community and in partnership with Community Ministries Coordinator develop and implement programing to address service gaps.
  • Work closely with other local ministry unit personnel to form an interdisciplinary team to work with families from a holistic perspective.
  • Perform all aspects of casework by assisting guests with their needs for material assistance, referrals, advocacy, and emotional care.
  • Assist with the planning and implementation of the Christmas Blessing program (food and toys for families at Christmas)
  • Assist with the planning, development and implementation of programs to support individuals such as back to school supplies.
  • Light hospitality duties: greeting clients, heating ready-to-eat sandwiches, making and serving coffee, tea, etc.


  • Maintain case files for each client family, including accurate documentation, detailed case notes, and ensure that appropriate forms are used at all times.
  • Ensure accurate collection and maintenance of data, submit monthly summary of service statistics (including maintenance of information in Link2Feed).
  • Track, compile and report statistics monthly according to local practices
  • Potential tracking and distribution of gift cards for client assistance in adherence with all Salvation Army Policies and Procedures
  • Other duties as assigned.


  • Attend training sessions that support the initial implementation phase and ongoing training for the sustained delivery of Pathway of Hope.
  • Mental Health First Aid
  • Non-Violent Crisis Intervention
  • Safe Food Handling
  • Health and Safety Training as required by ESA and The Salvation Army Policy and Procedures

 Managerial/Technical Leadership:

  • This position reports directly to the Community Ministries Director.
  • Represent The Salvation Army at agency and community meetings as directed.
  • Attend regional Pathway of Hope meetings monthly (in-person or via telephone/video conference).


  • Completion of a two (2) year Community College Diploma in a human services field, i.e. Social Services Worker.
  • A University Degree in a relevant field of study would be a definite asset, i.e. Bachelor of Social Work, or a Bachelor of Arts in Social Services).
  • Alternative combinations of education and experience may be considered.


Required Skills/Physical Effort/Financial Resources/Dexterity Required:

  • Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
  • Treat the property of The Salvation Army with due care and caution.
  • Ability to maintain information in confidence and exercise good judgement.
  • Able to work independently and participate as an active and responsible team member.
  • Participate in mandatory orientation training.
  • Participate in regular supervision and performance appraisal process.
  • Represent the organization in a professional and engaging manner.
  • Must comply with all Salvation Army policies and procedures and associated legislation.
  • Exhibit good listening skills, have strong oral/written communication skills and respect authority.
  • Self-motivated/disciplined.
  • Represent The Salvation Army in a positive manner.
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
  • Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
  • Demonstrated ability to use sound judgment when making decisions and to problem solve complex cases.
  • Self-motivated – Able to plan work activities and priorities associated with each client.
  • Driven – Advocates, supports, and motivates clients.
  • Relationship building – Demonstrated ability to build positive, productive, and supportive relationships with the community, corps members, clients, and other staff.
  • Team – Respects and relies on a TEAM approach in supporting the client.
  • Problem solving – Creates action plans to help break down barriers to achieving client goals
  • Client centered – Willingness to listen and learn from each client with compassion and dignity
  • Organizational commitment – Understanding and ability to uphold the ethical and social norms of the organization.
  • Communication – strong written, verbal, and interpersonal communications skills
  • Proficient computer skills in all aspects of Microsoft Office.
  • Valid Driver’s License with a good driving record, a copy of a driver’s abstract is required.
  • Must provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment
  • May require screening through The Salvation Army Abuse Registry.
  • Support for and an understanding of the mission and purpose of The Salvation Army in Canada.

Successful candidates, prior to hiring, may be required to provide:

  • Background check consent
  • A clear vulnerable sector screening
  • A clean drivers abstract
  • Completion of our online Abuse Training and required Health and Safety training


The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application

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