June 23, 2022
Vancouver, BC
Job Type
Ministry Unit/Dept:
Boundless Vancouver
3213 Fraser Street
Posting Expires:
July 3, 2022
Applications Accepted By:
Attn: Peter Cheung, Email: Please make note of “Full Time, Permanent Caseworker position” in your subject line. Mail: The Salvation Army Boundless Vancouver 3213 Fraser Street Vancouver, BC V5V 4B8


The Caseworker provides crisis and ongoing supportive care and coaching, case work and referral services to individuals and/or their families.

The Caseworker is required to perform their duties in a manner consistent with the Salvation Army Boundless Vancouver’s core values, ensure neighbour safety as required, demonstrate team collaboration and provide support to our neighbours in an efficient, professional and confidential manner.


  • Full time, Permanent Position
  • 35 Hours per Week
  • Monday – Friday, 8:30am to 4:00pm


  • Supports, advocates for and refers neighbours/families in helping empower them to become more self-sufficient, and help them re-integrate into the greater community.
  • May provide spiritual care and uses every opportunity to pray with and share the Gospel of Jesus Christ with clients/families, enabling them to become part of the Body of Christ.
  • Conducts initial intake assessments, determining immediate needs and supports.
  • Through crisis and ongoing empathetic, supportive care, assists individuals in determining appropriate and mutually agreed upon goal achievement processes; facilitates effective problem-solving behaviours of the neighbour/family.
  • Provides a variety of casework duties, including analysis of data, progress reports, statistical recordings, formulation of treatment plans and implementation of the treatment, consistent with program policies.
  • May perform front line intake case work such as issuing Thrift Store vouchers for clothes and household goods.
  • Participates in case management meetings for the benefit of individuals served.
  • Acts as a resource for church/community ministries staff.
  • Recommends and assists in the development of new program/policy initiatives to address ongoing neighbour needs.
  • Maintains confidentiality and keeps accurate files/case notes.
  • Prepares written reports as requested by other agencies or individuals, following receipt of individual’s endorsed disclosure authorization and in accordance with internal policies and procedures.
  • Completes and submits incident reports for incidents occurring while on duty.
  • May provide supervision to students on placement or to volunteers.
  • Networks with The Salvation Army, government and community social service providers to coordinate resources for the benefit of neighbours.
  • Conducts educational and therapeutic groups for neighbours/families, as appropriate.
  • Regularly attends to self-care through appropriate de-briefing, etc.
  • Actively pursues personal and professional development through reading relevant texts, attending relevant workshops, seminars, conferences, etc.
  • Works in accordance with the organization’s Code of Ethics, ensures full compliance with child protection legislation and intervenes when necessary.

The performance of the job requires a moderate amount of computer work, occasionally leading meetings/training workshops, lifting items up to 20lbs, and intervening in physical confrontations.

The performance of the job requires a moderate amount of computer/word processing, attentive listening, and alertness to escalated reactions of clients.

The incumbent may receive monetary donations and process to business department according to operating policies. The incumbent may also be responsible for handling gift cards according to operating policies.

The incumbent may be responsible for overseeing practicum students and volunteers and may demonstrate work methods to new and temporary employees.

The incumbent’s work environment is typically in the community ministries office and community.

The incumbent will work under the following disagreeable conditions:

  • Angry and abusive people
  • Work-related stress

The job incumbent may be exposed to the risk of minor harm, injury or illnesses due to:

  • Physical attacks by others (i.e. violent/aggressive client)
  • Exposure to infectious diseases
  • Other potentially dangerous situations

The incumbent must take the following precautionary measures (in addition to health and safety rules):

  • Universal Precautions
  • FoodSafe training
  • Non-violent crisis intervention training
  • Self-Care/Debriefing



  • The successful job applicant will have completed an Undergraduate University degree (e.g., B.A., B.Sc. B.Sc.N.).

NOTE:  An alternative level of education and experience may be acceptable.


  • Degree or Certificate in Social Work, Counselling or Christian Counselling


  • Experience working with marginalized communities

Required Skills/Knowledge:

  • Strong communication skills – written and interpersonal
  • Organizational skills – scheduling, proposals, case management
  • Technological skills – G-suite, Microsoft Office and other software systems

Successful candidates, prior to hiring, may be required to provide:

  • Background check consent
  • A clear vulnerable sector screening
  • A clean driver’s abstract
  • Completion of our online Armatus Abuse Training and required Health and Safety training


The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

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