Caseworker – Perm Part-time – Journey to Life

The Salvation Army
February 16, 2021
Thunder Bay, ON, Canada
Job Type
$18.48 per hour
Competition #
Interested applicants must respond in writing to
Email: Attention: Employee Relations Advisor Fax: 345-0409 Mailing Address: Journey to Life Centre, 545 N. Cumberland Street, Thunder Bay, ON P7A 4S2 Please, no phone calls.
Closing date
February 26, 2021


The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.  Each position contributes to the mission of The Salvation Army.

Watch/read inspiring stories from some of those who have been helped through The Salvation Army’s programs:

The Salvation Army Support

Fleeing from Persecution

Open House: Poverty isn't always easy to see

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

This is a permanent, part-time position based on up to 24 hours per week.  The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility.  Applicable shifts include a ½ hour unpaid meal break. Local travel is required.

Shifts: To be Determined

Operational hours of this facility are  24/7

Permanent part-time employment with The Salvation Army (less than 25 hours per week) will provide you with a competitive compensation and benefits package that includes:  vacation time, sick days, employer matching RRSP contributions and Christmas Grants.

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.


Case Management:

  • Handle all incoming residential transfers from partner agencies. Review program packages and meet and interview potential clients/residents, in consultation with the Program Services Director where required.
  • Provides safe storage, distribution and recording of prescribed medication for clients/residents of the assigned programs.
  • Monitor the environment and clients/residents to ensure safety and security; completes regular client/resident status checks and room searches_ as required. Ensures that all required documentation of searches/checks is completed as required.
  • Develop and implement case management of assigned clients/residents; assists clients/residents in establishing goals, monitoring progress, and prepares discharge plan. a
  • Provide required scheduled check-ins of residents on passes in the community; accompanies residents in the community when necessary and monitors behavior. Implements disciplinary measures as necessary.
  • Review all resident intakes, discharges and restrictions.
  • Assist the Program Services Director in developing and coordinating the delivery of designated programs as required, including but not limited to Life skills, Independent Living Skills, Drug & Alcohol Recovery Support, Week-At-A-Glance, Volunteer Recognition, Social and Recreational.
  • Intervene in crisis situations; provide emotional support and advocacy as required.
  • Provide program related orientation to newly hired staff, volunteers, and students.
  • Provide back-up support to front line position (front desk or other program areas) and their functions as required.
  • Respond to day to day “urgent” needs of clients.
  • Perform other position related duties as assigned.

 Communication and Reporting:

  • Establish, compile and maintain proper records and files as required for each assigned program, writes progress and in-depth reports and provides information on the outcomes of the programs and the progress of each client/resident.
  • Maintain and update all appropriate documentation and reports (including in-out and incident logbooks) related to clients/residents
  • Maintain statistical information relevant to the evaluation of service provisions and provide direct supervisor with other relevant data as required by the funder and The Salvation Army.
  • Prepare monthly outcome, statistical and measures reports in an accurate and timely manner.

Community Networking and Partnerships:

  • Under the direction of the Program Services Director, work with the local Community College to provide opportunities for student placements and to provide coaching while on location.
  • Assists clients/residents by providing support, networking and other direct services.
  • Attend and facilitate case conferences with the case management team.


Education, Qualifications and Certifications:

  • The successful candidate with have completed diploma or degree of - two (2) years -preferably in the field of social services or human services.
  • Certified in First Aid/CPR and Non-Violent Crisis Intervention.
  • NOTE: Alternative combinations of education and experience may be considered


Experience and Skilled Knowledge Requirements

  • Must have a minimum of two (2) years’ experience in related field, including frontline casework experience in a social service environment, functional supervision and working with marginalized clientele.
  • Knowledge of issues facing persons experiencing housing crisis, various social issues pertaining to homelessness and its impact on the families served.
  • Knowledge and sound understanding of the Mental Health and Addictions support systems available to individuals in the region.
  • Solid background of how to work with people from diverse backgrounds and enjoy assisting others to solve problems.

 Skills and Capabilities

  • Experience/working knowledge of Microsoft Office Suite.
  • Ability to work independently and in a team.
  • Ability to maintain confidentiality and willingness to sign confidentiality statement.
  • Strong-oral and written communication skills.
  • Self-motivated and disciplined.
  • Good interpersonal skills and attentive listening skills.
  • Strong networking ability to develop healthy partnerships with new and existing groups and organizations within the region.
  • Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
  • Participate as an active and responsible team member in all work groups through which position responsibilities are achieved.
  • Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required.
  • Participate in ongoing professional development and training.
  • Valid Ontario Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract
  • Original copy of a Background Check with vulnerable sector screening
  • Screening through The Salvation Army Abuse Registry is required.

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