Case Worker – Hamilton Booth

The Salvation Army
juin 30, 2020
Hamilton, ON, Canada
Job Type
$21.77 per hour per Collective Agreement “Plus applicable COVID-19 related premium pay.”
Competition #
Interested applicants must respond in writing to
Email: [email protected] Attention: Carol Montgomery Fax: 905-525-3555 Mailing Address: The Salvation Army Hamilton Booth Centre, 94 York Blvd., Hamilton ON L8R 1R6 Attention: Annie Williams, Program Manager Please, no phone calls.
Closing date
Email: [email protected] Attention: Carol Montgomery Fax: 905-525-3555 Mailing Address: The Salvation Army Hamilton Booth Centre, 94 York Blvd., Hamilton ON L8R 1R6 Attention: Annie Williams, Program Manager Please, no phone calls.


The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.  Each position contributes to the mission of The Salvation Army.

Watch/read inspiring stories from some of those who have been helped through The Salvation Army’s programs:

The Salvation Army Support

Fleeing from Persecution

Open House: Poverty isn't always easy to see

This is a casual relief position with no guaranteed hours.  Flexibility in scheduling is required.  The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility.  Applicable shifts include a ½ hour unpaid meal break.  Hamilton Booth Centre  is a 24-hour facility.

Shifts: Various

This is a casual / on-call position based at a very busy 24/7 unionized facility.

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.


  • Working closely with the Program Manager and Case Work team, assess shelter clients’ individual needs
  • Focus on early intervention/diversion
  • Meet with clients and assist them in setting realistic personal goals to enable them to move out of the shelter and along the housing continuum to more suitable accommodations
  • Maintain regular follow-up with each client to achieve their goals
  • Make appropriate referrals to other services, both in-house and to partner agencies in the community, as necessary
  • Assist in completing all necessary paperwork
  • Complete concise and accurate case notes and files on each client
  • Attend shift change meetings and case conferences as required
  • Attend staff meetings, training workshops and conferences as required and authorized
  • Demonstrate familiarity with The Salvation Army Booth Centre’s policies and procedures
  • Record any appropriate information in Log Books, on HIFIS and/or Incident Reports, if appropriate
  • Be available to offer support to enable the client to maintain his housing, if appropriate
  • Meet with Program Manager for regular supervision and engage in formal evaluation meetings
  • Represent The Salvation Army Hamilton Booth Centre in a professional and effective manner
  • Other duties as assigned by the Program Manager


  • Minimum of Social Service Worker (SSW) diploma or Bachelor of Social Work (BSW) from a recognized college/university;  post graduate studies in a related field would be a definite asset
  • Minimum of two years of related experience in a social service setting, preferably in a shelter
  • Excellent oral and written communication skills and effective interpersonal skills
  • Must be computer literate and efficient in Windows and Microsoft Office Experience using HIFIS preferred
  • Ability to assist clients to effectively establish, implement and meet their individual life goals, particularly as it relates to their housing
  • Demonstrated ability to work with the homeless and socially disadvantaged individuals
  • Demonstrated ability to work with and show compassion to those suffering from mental illness and/or addiction
  • Maturity and ability to exercise sound judgement and boundaries in a shelter environment
  • Ability to work with marginalized clients that may harbor anger and resentment towards helping professions
  • Ability to work both independently and under supervision
  • Ability to lift/move 40 lbs. (18.14 kgs)
  • Ability to organize and prioritize multiple tasks in a fast-paced environment
  • Knowledge of Community-based resources
  • Possess current First Aid, NVCI and CPR certificates
  • Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the National Canadian Police Information Centre (CPIC) or through a local police detachment
  • May require screening through The Salvation Army Abuse Registry
  • Support for and an understanding of the mission and purpose of The Salvation Army in Canada and the mission statement of The Salvation Army Booth Centre

NOTE: Alternative combinations of education and experience may be considered.

If there is a competition number associated with this posting, please include within the subject line of your email, fax or regular mail correspondence.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

This posting is open to external and internal candidates alike. If you are an internal applicant, please advise your Department Head of your intentions prior to submitting your application.

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