Benefits Coordinator

The Salvation Army
July 5, 2019
Toronto, Canada
Job Type
$46,800 - $58,510
Competition #
Interested applicants must respond in writing to
Closing date
July 19, 2019


The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

Position Purpose Summary:

The Benefits Coordinator will synchronize and administer The Salvation Army’s (TSA) centralized group benefit and retirement programs and is responsible for ensuring TSA provides group benefit coverage and retirement contributions to eligible employees across the territory.


Key Responsibilities:

  • Conduct the administration of employee benefit programs including medical, dental, vision, life insurance, disability programs and retirement program contributions.
  • Verify eligibilty and participation of employees in all benefit and retirement programs in accordance with Salvation Army policies and provider agreements.
  • Conduct regular analysis of benefit and retirement program information to ensure proper enrollment of all eligible benefits. Follow up with Divisional Headquarters regarding any discrepancies.
  • Administer the employee enrollment process ensuring eligible employees understand their options under the various plans and that all necessary information including beneficiary designation is collected.
  • Provide advisory services to Divisional Headquarters and individual employees regarding benefit questions such as       eligibility, coordination of benefits, dependant information, family and single coverage etc.
  • Establish and coordinate the information flow and standard procedures required to collect and ensure the privacy of documentation as it pertains to the administration of benefits and retirement programs within the organization.
  • Develop standardized information materials, packages and communications that easily communicate benefit and retirement program information to all levels of the company.
  • Responsible for maintaining the integrity and privacy of information within the HRIS and / or hard copy enrollment information as it pertains to benefits and retirement program.
  • Administer the bi-annual renewal of the benefit program Taking Care across the territory.
  • Liaise with Insurance carrier representatives and other stakeholders to provide problem resolution for employees experiencing benefits related issues.
  • Provide excellent customer service by responding to queries dealing with benefits and/or retirement programs, verbally, in person, via telephone or e-mail.
  • Reconcile employee/employer payroll deductions and contributions with monthly statements.
  • Compare current system data with paper documentation received from the field and identify discrepancies for follow up through Divisional Headquarters.
  • Provide support to other HRIS users by troubleshooting errors as required.
  • Field calls and inquiries from employees, managers and/or supervisors regarding benefits coverage and retirement program administration.
  • Administer Short Term Disability (STD) and Long Term Disability (LTD) programs.
  • Prepare and distribute reports, employee manuals, benefit package descriptions, and other publications.
  • This position may enter information into the Company HRIS.
  • Preparing monthly remittances and cheque requests for group insurance payments.
  • Preparing financial documents for payment of external vendors.
  • Preparing documents for national distribution.


Qualifications and Education requirements:

*NOTE: You may be required to provide validated educational documentation.


  • University degree from accredited institution
  • CEBS (Certified Employee Benefit Specialist) designation is preferred

Required Skills/Knowledge:

  • Minimum 3 years related experience in the field of benefits and group retirement program administration, preferably in a large non-profit sector organization.
  • Experience working within a unionized environment is preferred with strong knowledge of group benefit principles
  • Advanced proficiency with MS Office software, particularly Excel
  • Working knowledge of income tax, health benefits programs, sick pay, retirement plans, etc.

PREFERRED SKILLS/capabilities:

  • Good analytical skills
  • Ability to prioritize, multi-task and meet deadlines in a fast paced environment
  • Handling confidential information
  • Strong customer service orientation
  • Strong verbal and written communication skills.
  • Superior attention to detail
  • Ability to deal effectively with all levels of personnel
  • Bilingual (considered an asset)

Successful candidates, prior to hiring, may be required to provide:

  • Background check consent
  • Education verification

Please include the competition # 19-035 in the subject line of your email.

If there is a competition number associated with this posting, please include within the subject line of your email, fax or regular mail correspondence.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

Internal Applicants: Please advise Department Heads of your intentions prior to submitting your application.

Imagine Canada Standards - Accredited

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