Assistant Manager- Emergency Shelter

juin 8, 2021
Job Type
Concours no :
Ministry Unit/Dept:
Belkin House
Entité/Service :
Emergency Shelter
Salary Range:
$45,900 – $57,400 per year
555 Homer Street, Vancouver BC V6B 1K8
Posting Expires:
June 18, 2021
Applications Accepted By:
E-mail: Please mention ‘Assistant Manager- Emergency Shelter’ in the subject line of your email.
Adresse :
555 Homer Street, Vancouver BC V6B 1K8
Ville :
Date d’expiration de l’affichage :
June 18, 2021
Faire parvenir la demande d’emploi à l’attention de :
Attention: Les McAusland



  • Permanent Full-time, 40 hours per week


  • Thursday to Monday 12:00 noon – 8:30 p.m.
  • (Note: this is an after-hours on-call position with a requirement for occasional evening and weekend attendance based on operational requirements and/or emergencies)


The incumbent is responsible for the following range of job duties characteristic, or typical of the job class:

Provide assistance with:

  • The development and coordination of the delivery of Emergency Shelter programs; take responsibility for residents, staff, and the ministry unit in the absence of the Manager
  • Hiring, orientating, training, evaluating, disciplining, and terminating in consultation with the ES Manager and Director or designate; scheduling staff in accordance with government and union contracts and Residential Standards; dealing with complaints/grievances and may participate in union negotiations
  • Ensuring, and may participate in, the provision of the Case Management Plan Process including intake, counseling, support, referral, networking and other direct services to residents of the facility; this includes appropriate use of rehabilitative and disciplinary measures
  • Establishing and maintaining proper records and files for the program, writing progress and in-depth reports and providing information on the outcomes of the program and the progress of each resident
  • Liaising with community resources and encourages community involvement in the program
  • Monitoring staff safety practices in compliance with health and safety standards, and preparing, analyzing, submitting and acting on incident reports
  • Assisting with the development of policy and procedure related to the Emergency Shelter operation
  • Participating in or delegating the conduct of allowable physical searches; maintaining appropriate records of searches and house logs
  • Ensuring that staff maintain the safety, security, and upkeep of the building and grounds
  • Providing statistical and evaluative information to management levels when required
  • Purchasing supplies and maintaining inventories

Perform the other duties outlined below:

  • Responsible to demonstrate by word and action a positive and professional role model for residents and employees and to contribute to the mission and goals of Belkin House.
  • Responsible for the assessment of client suitability to the shelter program and assisting in the mechanisms for referencing clients to other programs in our building and other agencies as appropriate.
  • Responsible for intake interviews of clients to capture required confidential background information for counseling and reporting requirements and for ensuring all reporting is accurate, timely, and effective.
  • Utilizes knowledge about issues to provide guidance in appropriate therapeutic support and to develop, where applicable, in conjunction with the client a referral to the internal Personal Development Program (PDP).
  • Responsible for shelter client orientation to Belkin House’s philosophy, policies and procedures; including all safety procedures.
  • Responsible for maintaining awareness of shelter related problems (client or facility related) experienced by clients. Ensure reporting procedures are in place to report pertinent information to other appropriate managers and supervisors and for efficient and effective client feedback mechanisms.
  • Responsible for providing appropriate crisis intervention, basic counselling skills, and support as required.
  • Represents Belkin House and works with other social services agencies within the community as a client advocate.
  • Provides client with liaison and referral services, as required, to internal services and other social service agencies/resources.
  • Responsible for assisting with developing and maintaining appropriate program and statistical reporting; ensuring that all required documentation is timely, accurate and complete and meets Funder requirements.
  • Responsible for assisting in the follow-up and investigation of all shelter incidents and for making appropriate recommendations.
  • Attends and participates in meetings as required.
  • Works with Manager to develop programs and procedures as related to client care.
  • Responsible for developing professionally through attendance at conferences, seminars, and other various training and /or educational courses.
  • Responsible for maintaining a knowledge base of upcoming trends and changes within the social services field.
  • Responsible for assisting with the development and succession planning for shelter positions.


*NOTE: For some jobs, you may be required to provide validated educational documentation.


  • Completed two (2) years or more of Community College


  • One year but less than three years of prior related experience, including experience working with adults in an institutional or residential setting and supervisory experience.

Required Skills/Knowledge:

  • Demonstrated knowledge of and experience with theory, principles, and practices specifically in the human services field and issues including domestic violence/abuse, substance abuse, mental health, and homelessness issues is required.
  • Demonstrated computer skills preferably in Microsoft Office applications are required.
  • Demonstrated understanding of financial and statistical reporting is preferred.
  • Demonstrated effective interpersonal, conflict resolution, organizational, and time management skills.
  • Demonstrated ability to communicate effectively both orally and in writing is essential.
  • Demonstrated ability to work independently or in a team setting.


  • Successful obtainment of Enhanced Reliability Status Security Clearance
  • Successful obtainment of the Criminal Record Check clearance through the Criminal Records Review Program
  • Successful obtainment of clearance through The Salvation Army Child Abuse Registry
  • Current certification in First Aid & CPR.

Successful candidates, prior to hiring, may be required to provide:

  • Background check consent.
  • A clear vulnerable sector screening.
  • A clean driver's abstract.
  • Completion of our online Armatus Abuse Training and required Health and Safety training.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

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